1. Foundations of Effective Communication: Understand the importance of effective communication, identify communication styles, and set communication goals and objectives.
2. Active Listening: Learn concentration, tolerance, and sensitivity skills to become a better listener, overcome listening barriers, and empathize with others.
3. Verbal Communication: Develop skills to articulate thoughts clearly, use assertive language, ask effective questions, and manage tone, pitch, and volume.
4. Non-Verbal Communication: Understand body language, recognize emotional cues, and use positive non-verbal reinforcement.
5. Written Communication: Learn to write clearly, structure emails and reports, and use proper tone, format, and grammar.
6. Conflict Resolution and Negotiation: Identify and address conflicts, use active listening, and negotiate effectively.
7. Effective Feedback and Criticism: Give and receive constructive feedback, use the sandwich method, and receive criticism graciously.
8. Putting it All Together: Practice effective communication in real-life scenarios, overcome challenges, and set a plan for continued improvement.